Background

1. Emerald Energy Pty Ltd (ACN 632 172 368) (‘Emerald Energy’, ‘we’ or ‘us’) supplies various goods. We aim to provide our valued customers with long-term protection against product failures.

2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. This warranty is in addition to any rights you may have under the Australian Consumer Law and in no way limits, varies or excludes any express or implied rights and remedies.

4. If this warranty is inconsistent with any rights you have under the Australian Consumer Law, the Australian Consumer Law will prevail.

Goods

The goods subject to this warranty are the following Emerald Energy Heat Pump models:

All-In-One Systems

• EE-HWS-A1-220

• EE-HWS-A1-220E

• EE-HWS-A1-270

• EE-HWS-A1-270E

• EE-HWS-A1-320

• EE-HWS-A1-320E

• EE-HWS-A1-220-1

• EE-HWS-A1-220E-1

• EE-HWS-A1-270-1

• EE-HWS-A1-270E-1

• EE-HWS-A1-320-1

• EE-HWS-A1-320E-1

Warranty period

1. The goods warranty period commences on the date you purchased the goods and continues for 5 years on the tank and 5 years on the rest of the system (Goods Warranty Period).

2. The labour warranty period commences on the date you purchased the goods and continues for 2 years (Labour Warranty Period).
   

Conditions for claiming under this warranty

To claim under this warranty, the following conditions must be met:

1. the goods must have been installed correctly in accordance with the installation instructions, by an appropriately licensed tradesperson;

2. the goods must be handled, installed, operated and maintained in accordance with our instructions and, if applicable, the manufacturer’s instructions, in normal environmental conditions;

3. you must provide us or our agent, at our request, with easy access to the goods and any fixtures used to operate them;

4. you must be the original purchaser of the goods from us or a reseller authorised by us;

5. you must provide proof of purchase of the goods (eg an invoice);

6. you must follow the claim procedure outlined in section 6 below; and

7. the goods must not have been subject to accident, neglect, abuse, abnormal use or stress (such as operating the goods in environments in excess of recommended temperatures, excessive switching cycles and operating hours), misuse, acts of God, improper installation or storage, fire, vandalism or civil disturbances.

Claims Procedure

Follow the following steps to make a claim under this warranty:

1. contact the Emerald Energy customer support team on 02 9466 6000 during business hours or at support@emeraldenergy.com.au;

2. provide proof of purchase of the goods; and

3. provide complete details about the issues you are experiencing with the goods.

Limitation of Warranty

1. This warranty does not cover the following:

   • costs associated with return freight, transportation or delivery of the goods, unless authorised by us at our reasonable discretion;

   • service call fees for the defective goods outside the Labour Warranty Period;

   • costs associated with the installation and dismantling of the defective goods, or re-installation of the repaired or replaced goods outside the Labour Warranty Period;

   • any damage to, or loss of, goods that occurs during transportation, installation, dismantling or re-installation of the goods;

   • theft or vandalism of the goods;

   • any physical damage to the goods that is not caused by us;

   • damage to goods caused by misuse or negligence, whether accidental or intentional, including damage caused by failure to routinely maintain the goods;

   • fair wear and tear, including but not limited to, rusting, corrosion or mould and repairs or modifications to the goods carried out by repair agents that are not authorised by us;

   • if you have asked for repairs by Emerald Energy or its agents which are against the advice of Emerald Energy or its agents; and

   • if the defect arises after the expiration of the Goods Warranty Period or Labour Warranty Period.

2. Subject to clause 4, Emerald Energy will not be liable for any incidental, consequential, or punitive damages, including but not limited to loss of use, loss of profits, loss of production and loss of revenues, in any possible way, connected or associated with the Emerald Energy goods or the installation of the Emerald Energy goods.

3. Emerald Energy will not be responsible for any loss or damage where it was not at fault, or where the loss or damage was not foreseeable on the date you purchased the goods or on the date the goods were installed.

4. Despite the above, we may be required to pay some of the above costs under the Australian Consumer Law.

Contact Us

For any questions about Emerald Energy’s goods or this warranty, please contact us on 02 9466 6000 or at support@emeraldenergy.com.au

Purpose and acceptance

1. The purpose of this Agreement is to specify the rights and obligations of Emerald Energy Pty Ltd (ACN 632 934 322) (we, us or our) and the user of the Platform (you or your ) in relation to your access to, and use of the:

   1. Platform; and

   2. Documentation.

2. By using the Platform, you agree to be bound by this Agreement. If you do not wish to accept the terms of this Agreement, you must not use, or must immediately cease using, the Platform.

3. Your use of the Platform is deemed to be your acceptance of this Agreement.

4. By agreeing to the terms of this Agreement, you warrant that you have the capacity to enter into a legally binding contract

Term

1. This Agreement commences on the Commencement Date and terminates in accordance with the terms of this Agreement.

Your obligations

1. Access to Platform

   1. You must provide information to us that is true, accurate and not misleading or deceptive. If such information changes, you must promptly notify us at support@emeraldenergy.com.au or an alternate email address notified by us for this purpose.

   2. At all times during the Term, you must (at your cost):

      1. obtain and maintain all hardware, software and communications equipment necessary for you to access and use the Platform, and ensure that they comply with applicable specifications and guidelines set out in the Documentation or otherwise communicated to you from time to time;

      2. comply with all Relevant Laws; and

      3. comply with all of our reasonable directions, policies and guidelines as notified from time to time.

2. Access restrictions

   During the Term, you must not access, store, distribute or transmit:

   1. any viruses, worms, trojans, malicious code or similar harmful materials; or

   2. any material, data or content that:

      1. is unlawful, unethical, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive or a contravention of the rights of any Third Party;

      2. facilitates illegal activity;

      3. causes damage or injury to any person or property; or

      4. corrupts, degrades, disrupts or discredits the operation or functionality of the Platform.

3. Use restrictions

   You must not do, attempt to do, or assist any Third Party to do, any of the following:

   1. adapt, alter, copy, create derivative works from, disassemble, display, distribute, download (except with our written consent), duplicate, frame, mirror, modify, reduce to human readable form, republish, reverse compile, reverse engineer or transmit all or any portion of the Platform by any means;

   2. infringe our Intellectual Property;

   3. assign, license, transfer any rights in, or otherwise commercially exploit, the Platform; or

   4. engage in illegal behaviour or any the following:

      1. unauthorised access to or use of data, services, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network;

      2. interference with service to any user, host or network, including mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;

      3. use of an internet account or computer without the owner’s authorisation; and

      4. collecting information by deceit, including internet scamming, password robbery, phishing, security hole scanning and port scanning.

4. Competing product

   1. You must not develop, attempt to develop, or assist a Third Party to develop, a product, service or platform that competes with the Platform.

   2. You acknowledge that clause 3.4(a) is a usual covenant within our field of activities and is reasonably necessary to protect our legitimate business interests.

Our obligations

1. Service obligations and exclusions

   1. During the Term, we must provide the Services to you.

   2. The obligation under clause 4.1(a) will not apply in the event of:

      1. any non-conformance which is caused, or contributed to, by use of the Platform contrary to our instructions or the terms of this Agreement;

      2. modification or alteration of the Platform by any party other than us;

      3. the unsuitability or malfunction of the network, systems, computer hardware or software being used or accessed by you; or

      4. an Uncontrollable Event.

2. Modification and discontinuance of the Services

   1. We may add, modify or discontinue any functionality, feature or any other aspect of the Services, including in relation to the Platform, at our discretion and without further notice.

   2. We are not liable for any Loss suffered by any person, including you, arising from, or in connection with, any modification or update to the Platform that was made by a person other than us.

Additional Services

We may offer you Additional Services in relation to the Platform from time to time in accordance with the terms of this Agreement.

Intellectual Property and licences

1. General

   1. Nothing in this Agreement assigns, transfers or grants any right, title or interest in or to a party’s Intellectual Property, other than as expressly stated in this Agreement.

   2. You acknowledge and agree that we own all Intellectual Property subsisting in, or otherwise underlying, the Platform and the Documentation.

   3. You must not submit, publish or upload any data or information onto the Platform unless expressly permitted and specified on the Platform.

2. Licence

   We grant you a non-exclusive, personal, non-transferable and non-sub-licensable licence to access and use the:

   1. Platform; and

   2. Documentation,

   during the Term solely for your, or your employer or principal’s, internal and ordinary business purposes.

3. Usernames and passwords

   1. We will provide you with a username and password (Credentials), which must not be shared with any other person for any reason whatsoever.

   2. You must ensure you change your password:

      1. promptly after being issued with the Credentials; and

      2. on a regular basis during the Term.

   3. You acknowledge that you are solely responsible for:

      1. maintaining the confidentiality of your Credentials; and

      2. all access and use of the Platform that results from any person using the Credentials.

Confidential Information

You must:

1. 1. keep our Confidential Information strictly confidential; and

   2. not, before or after this Agreement has terminated, make any independent use of, disclose, communicate or publish to anyone else any of our Confidential Information, unless that disclosure or use is required by law.

Acknowledgements

You acknowledge and agree that:

1. 1. the Services are provided strictly for informational purposes and are not to be relied upon for any other purpose, such as safety or emergency purposes;

   2. the Services do not constitute, and are not a replacement for, any safety or emergency product or service, such as a smoke alarm system;

   3. the Services are not error-free and are not guaranteed to continue or be available at all times; and

   4. you are responsible for, and accept all risk associated with, your use of the Services.

Liability

1. Non-excludable Obligations

   1. To the extent that you acquire goods or services from us as a consumer within the meaning of the Australian Consumer Law, you may have certain rights and remedies (including rights in relation to consumer guarantees) that cannot be excluded, restricted or modified by agreement.

   2. Nothing in this Agreement operates to exclude, restrict or modify the application of any condition, warranty or provision implied by law, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or any other statute where to do so would:

      1. 1. contravene that statute; or

         2. cause any term of this Agreement to be void,

      (Non-excludable Obligation).

1. Exclusion of liability

   Except in relation to Non-excludable Obligations, we will not be liable to you or any other person for any personal injury, death or Loss or damage arising in any way out of, or in connection with, this Agreement (or any breach of it), the Services, the Platform or the Documentation, including where such Loss arises from a Force Majeure Event.

2. No warranties or guarantees

   Except in relation to Non-excludable Obligations:

   1. all conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or imposed by custom or law are expressly excluded under this Agreement; and

   2. we make no representations, warranties or guarantees in relation to the availability, continuity, reliability, accuracy, currency or security of the Services, Platform or Documentation.

Termination

1. 1. Either party may terminate this Agreement immediately (without any liability) at any time by giving the other party notice.

   2. Upon termination of this Agreement, all licences and rights of access granted under this Agreement will immediately terminate.

Force Majeure Event

We will have no liability to you or any other person if we are prevented from or delayed in performing our obligations under this Agreement by a Force Majeure Event.

General

1. Notices

   A notice, agreement, consent, direction, waiver, or similar given or required under this Agreement must be in writing and in English.

2. Electronic communication

   The parties consent to giving and receiving notices electronically, and this Agreement may be executed and delivered electronically, in accordance with the Electronic Transactions Act 2000 (NSW).

3. No waiver

   A waiver of a right, power or remedy must be signed by the party giving it and cannot be implied by conduct, delay or failure to act.

4. Assignment

   1. You may not assign or deal with this Agreement except with our prior consent. We are not required to give consent or justify the withholding of consent.

   2. We may deal with any of our rights or obligations under this Agreement without your consent.

5. Severability

   If any part of this Agreement is or becomes invalid or unenforceable under any Relevant Law, it is severed in the relevant jurisdiction but only to the extent it is invalid or unenforceable.

6. No merger

   On completion or termination of this Agreement, the rights and obligations of the parties set out in this Agreement will not merge and survive after termination or completion.

7. Remedies cumulative

   Except as provided in this Agreement and permitted by any Relevant Law, the rights, powers and remedies provided in this Agreement are cumulative with and not exclusive to the rights, powers or remedies provided by any Relevant Law independently of this Agreement.

8. Entire agreement

   This Agreement constitutes the entire agreement between the parties in relation to, and supersedes any prior conduct, arrangement, agreement or understanding of, its subject matter, whether written, oral or partly written and partly oral.

9. Governing law and jurisdiction

   1. This Agreement is governed by the laws in force in New South Wales, Australia.

   2. Each party irrevocably submits to the exclusive jurisdiction of courts exercising jurisdiction in New South Wales, Australia and waives any right to claim that those courts are an inconvenient forum.

Definitions and interpretation

1. Definitions

   1. Additional Services

      means any services we may provide you which are additional to the Services including any complementary or premium services.

   2. Agreement

      means this document and all documents and policies referred to in this document.

   3. Australian Consumer Law

      means the Competition and Consumer Act 2010 (Cth) Schedule 2.

   4. Commencement Date

      means the date that you confirm acceptance of these terms and conditions by clicking ‘I Agree’ or by any other method of acceptance required by the Supplier method.

   5. Confidential Information

      means all information of a confidential, commercially sensitive or valuable nature including Intellectual Property of a party, financial, sales, customer, employee or supplier information, processes, statements, trade secrets, marketing plans, data, other than information that is public or information previously disclosed to the receiving party on a non-confidential basis.

   6. Consequential Loss

      means any of the following:

      1. incidental, special, remote or unforeseeable loss or damage;

      2. loss of revenue, profit, income, bargain, opportunity, use, production, business, contract, goodwill, or anticipated savings, loss, damage or corruption of data, loss caused by business interruption, or the cost of obtaining new financing or maintaining existing financing;

      3. costs incurred to prevent or reduce loss or damage which otherwise may be incurred or suffered by a Third Party; or

      4. loss or damage set out above in paragraphs (a) to (c) that is incurred or suffered by or to a Third Party.

   7. Documentation

      means the manuals, user guides and other documents made available to you by us relating to the Services, including any updates, replacements, revisions and additions to such documentation, provided or made available by us from time to time.

   8. Force Majeure Event

      means an act, event, omission or accident beyond our reasonable control, including strikes, lock-outs or other industrial disputes, failure of, delay or interruption to, or interference with, a utility service or transport or telecommunications network, failure of transmission of data, false alarms, act of God, fire, flood, storm, earthquake, other physical natural disaster or extreme weather conditions, or any other conditions which would be expected to place at risk your health or safety or that of any other person, sabotage, war, riot, civil commotion, acts of terrorism or hostilities, a quarantine, epidemic, pandemic, outbreak or recurrence of a contagious disease or virus, or any derivative or mutation of such viruses or disease, or the threat or perceived threat of any of these, computer hacking, malicious damage, compliance with any law or governmental order, rule, regulation or direction, a state of emergency has been declared by an authority, accident, breakdown of plant or machinery or default of hosting or data centre providers or other suppliers or sub-contractors and shortage of supplies, equipment and materials.

   9. Government Agency

      means any governmental, judicial or statutory body with authority or jurisdiction over this Agreement or a party.

   10. Intellectual Property

       means the business names, copyright, patents, trade marks, trade names, designs and similar industrial, commercial and intellectual property and all other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields anywhere in the world, regardless of the form and whether or not registered or registrable.

   11. Loss

       means any liability, loss, injury, illness, damage, cost or expense, including legal costs on a full indemnity basis and Consequential Loss.

   12. Maintenance Release

       means a release of the Platform which adds functionality to, or otherwise amends or upgrades, the Platform, but which does not constitute a New Version.

   13. New Version

       means any version of the Platform containing significant differences from previous versions as to be generally accepted as a new product.

   14. Platform means:

       1. the downloadable and/or non-downloadable software operated by us and promoted by reference to the name ‘Emerald’ or any other name updated from time to time, and used to access, measure and report on electricity use, including the application, website www.emeraldenergy.com.au, database, system and server software;

       2. any Maintenance Releases and New Versions; and

       3. all Intellectual Property contained in the above.

   15. Relevant Law

       means any law, regulation, mandatory guideline or standard, ordinance, court ruling or requirement or direction of a Government Agency, or similar, in any jurisdiction in which any part of this Agreement is performed, or governing the Services or a party to this Agreement at any time.

   16. Services means:

       1. granting access to the Platform and the Documentation to you in accordance with this Agreement; and

       2. any incidental services provided by us as we deem necessary to provide.

   17. Term

       has the meaning given in clause 2.

   18. Third Party

       means a party other than a party to this Agreement.

   19. Third Party Product

       means any software, product, service or material (including any related Intellectual Property) provided by a Third Party.

2. Interpretation

   In the interpretation of this Agreement, unless stated otherwise:

   1. a reference to a party is to a party to this Agreement;

   2. a reference to a person includes a natural person or legal entity;

   3. a reference to time is a reference to time in Melbourne, Victoria;

   4. words such as ‘including’ do not limit the preceding words;

   5. all grammatical forms of defined terms have a corresponding meaning;

   6. a provision of this Agreement must not be construed against a party on the basis that party was responsible for preparing it; and

   7. the main body of this Agreement will prevail to the extent of any inconsistency with any other part of this Agreement.

Promotion Terms & Conditions

1) FREE DELIVERY: ORDERS $99 AND ABOVE

• Orders of ninety-nine Australian dollars ($99) and above (ex GST) are eligible for free delivery to the following metro areas: Sydney, Melbourne, Brisbane, the Gold Coast and Adelaide. For online orders, the delivery cost will automatically be deducted at checkout.
• This price of $99 may vary based on promotions and giveaways.
• The metro delivery zone is a 40km radius surrounding the following cities: Sydney, Melbourne, Adelaide, Canberra, Brisbane and the Gold Coast.
• Orders to the metro delivery zone under $99 (ex GST) will be charged the flat delivery rate of $25 per order.
• Orders outside of the metro delivery zone, going to Perth, Darwin and regional or country areas will be charged a different delivery rate, appropriate to the order size, location and delivery site set-up (you will be advised by our customer support team).

General

1. This website and the Emerald Energy Management System app (Emerald App) is operated by Emerald Energy Pty Ltd (ACN 632 934 322) (we, us or our).

2. Your privacy is important to us and we are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (Privacy Act).

3. This policy outlines how and when we collect, use, share and store your personal information and applies to all personal information we collect through:

   • The websites at www.emeraldenergy.com.au and the Emerald App (together, Site); and

   • Our products and services.

4. By accessing or using the Site or any of our products or services, you indicate that you:

   • Have read and understood this policy; and

   • Agree that your access to, or use of, the Site or any of our products or services indicates your consent to this policy.

5. If you have any questions about this policy, you can contact us via: Privacy Officer support@emeraldenergy.com.au

What personal information we collect

1. Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.

2. We collect and use personal information from customers, authorised users or visitors of the Site, purchasers of our products or services, and any other individual who interacts with us.

3. We collect and use different types of personal information depending on the type of dealing you have with us, which may include:

   • your name, date of birth, address, phone number, fax number, email address and occupation;

   • information about the products or services you order or enquire about, including how the products or services are used;

   • your shopping or browsing behaviour on the Site;

   • your user name and password;

   • your financial information (such as credit card and bank account details), method of payment and any additional information required for user authentication processes; and

   • any other information relating to you that you provide to us, including the information you provide by email or telephone, or through surveys, competition forms, at special events and other promotional activities.

4. We do not collect your sensitive information (as defined by the Privacy Act).